Privacy Policy

Introduction

At https://scale-agency-with-gohighlevel.scoopstorm.com (hereafter referred to as ‘Scale Agency’, ‘we’, or ‘our’), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details our practices regarding the collection, storage, and handling of data in alignment with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
European Union’s General Data Protection Regulation (GDPR)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales Practice Act (UCPA)
Connecticut’s Consumer Data Protection Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://scale-agency-with-gohighlevel.scoopstorm.com
All applications, services, and products offered under the Scale Agency brand
Any third-party platforms or services linked from our websites (please note that these external sites have their own privacy policies)

Processing Activities

This policy covers situations where you:

Utilize our applications, software, or online services as an authorized user.
Visit or interact with any of our websites that reference this Privacy Policy.
Subscribe to receive communications from us via email, phone calls, or text messages (SMS).

Personal Data Collection

We gather various types of personal information about our users, which includes:

Account Details: This may include your user name, login credentials, and account settings.
Payment Information: Credit card numbers, billing addresses, and payment history are securely stored for transaction processing.
Financial Data: We may collect financial records to facilitate services and ensure accurate accounting.
Purchase History: Details about products or services purchased from us, including quantities and prices.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to enhance user experience.
Location Data: Information about your geographical location when you interact with our services (with your consent).
Feedback and Reviews: Content and ratings provided by users to improve our products and services.
Social Media Information: Data from social media platforms when users choose to log in through these services.
Product Preferences: Your choices and preferences regarding the products or services we offer.

We obtain this data through various methods: user input forms, account settings, automated tracking technologies (like cookies), and third-party service providers who assist us in delivering our services.

Cookies

Scale Agency uses cookies to enhance your online experience and for analytical purposes. Cookies are small text files stored on your browser that serve different purposes:

Strictly Necessary Cookies: These ensure the basic functionality of our website, such as allowing you to log in securely.
Preference Cookies: Customizing your user preferences and settings to provide a personalized experience.
Analytics Cookies: Tracking user interactions to analyze trends, measure performance, and understand user behavior on our sites.

Users have control over non-essential cookies through our Cookie Manager, where you can manage or delete specific types of cookies based on your preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy. Our retention periods vary depending on the type of data and its usage within our systems.

Security Measures

Scale Agency implements robust security protocols and technical measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

Encryption of data during transmission and at rest.
Secure third-party processing partners who adhere to strict privacy standards.
Regular security audits and updates to protect against emerging threats.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 (or the local legal age limit, if higher). If you believe we have collected data from a minor, please contact us at the details provided below, and we will take immediate steps to rectify this issue.

Your Rights

Depending on your location, you may have specific rights regarding personal data, including:

Access, rectification (correction), or erasure of your information.
Restriction or objection to the processing of your data in certain circumstances.
Data portability, allowing you to transfer your data to another controller.
The right not to be subject to automated decision-making and profiling.
The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights or for any data-related inquiries, please reach out to our privacy team using the contact details provided in this policy.

Changes to Policy

Scale Agency reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest version.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have any questions regarding this policy, please contact us:

Email: [email protected]
Postal Mail: Scale Agency Privacy Team, [Address], [City, Province/State, Zip Code]